Error message on launch-issue with Microsoft.NET framework file

Forum|Forum|1 year ago
September 22, 2024
2 replies
10 views

I am getting an error message when I launch ProSeries Basic. It states "Error Message - ProSeries has detected an issue with a Microsoft .NET Framework file that will prevent ProSeries from running properly. Please follow the instructions in the link below to correct the issue. If the problem persists, restart ProSeries."

While this looks like it will be helpful, the information in the link indicates that ProSeries support cannot help you and you must contact your IT professional. I will talk to support tomorrow, but this doesn't make me feel great. I am a sole proprietor, and don't have an IT professional. The link directs you to open "hidden files" on your computer and delete and/or modify files. I have tried that but can't find the hidden files. I am using a Mac computer with a Parallels interface so that I can run Windows based programs. While ProSeries is aware of this type of use by practitioners, they probably will be even less likely to help me.

Has anyone had this issue? Any suggestions on what I can do? Thanks!

ProSeries Basic

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

Since youre using a MAC, Im not sure any links or info provided will apply. Its generally a problem with a Windows file that needs to be repaired, I have no clue how that works when running on a MAC.

https://accountants.intuit.com/support/en-us/help-article/system-responses/repairing-reinstalling-microsoft-net-framework/L9PKjThza_US_en_US?uid=m1f1bhqd

Just-Lisa-Now-

Answer

Intuit Community Champion

Since youre using a MAC, Im not sure any links or info provided will apply. Its generally a problem with a Windows file that needs to be repaired, I have no clue how that works when running on a MAC.

https://accountants.intuit.com/support/en-us/help-article/system-responses/repairing-reinstalling-microsoft-net-framework/L9PKjThza_US_en_US?uid=m1f1bhqd

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

TereeCAuthor

Level 3

Thanks so much for the reply. I was able to solve the problem. Even being on a Mac using Parallels to mimic the Microsoft environment. It is the same as being on a PC, so the instructions from Intuit worked. I just needed to find the file which was hidden. A local IT person helped with that, thankfully. From there, the Intuit instructions fixed the problem.

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