Level 3

Question

Efile error

Forum|Forum|2 years ago
April 4, 2024
3 replies
6 views

After the update this morning we get the following error when efiling: "ERO EIN or SSN/PTIN must be entered on the ERO info screen to file electronically."

We have been filing fine until now.

Any suggestions?

Thanks

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Tools > Options > ERO Info, is it filled in? If not, try Tools > License Product see if that pulls it in

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

D

DCIAuthor

Level 3

Yes, ERO info filled in - as it was yesterday

Licencing does not help unfortunately.

I am loathe to do run a repair update as it takes hours....

Just-Lisa-Now-

Intuit Community Champion

same message for all files? You may be stuck calling support, I don't think Repair Updates will fix this.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

A

ATBLLC

Level 4

Not sure if this will answer your question, but make sure your EFIN info is entered on the EFILE info worksheet under "ERO Info" section.

I

Intuit_Ramky

Level 4

Hi,

Could you please send the logs by following below steps:

Go to => C:\ProWin23\32bit\logs\ zip entire folder to a file and send it to ProSeries_Engineering@intuit.com by mentioning subject with your username

Thanks.

taxiowa

Level 8

Hey @Intuit_Ramky Staff keeps telling us to mark as solved so people look for answers. It would be nice if you told us what the solution is in this particular instance among others. Then the general squad would know if this problem occurred to them.

Just-Lisa-Now-

Intuit Community Champion

I talked to another PS user on FB and her ERO info disappeared after yesterdays update too

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Sign up

Login with SSO

Let's get you signed in

Login with SSO