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C
CK1
Level 3
March 10, 2023
Question

EF Status stuck in "Received by Intuit"

  • March 10, 2023
  • 3 replies
  • 31 views

Is there a known issue with state returns being stuck in "Received by Intuit" EF Status? I have had other returns efile and transmit successfully, but one has not moved status for 3 days.

This topic has been closed for replies.

3 replies

IRonMaN
IRonMaN
Level 15
March 10, 2023

Go to your EF homebase.  Highlight the client and then click E-File > electronic filing > update acknowledgements to see if that shakes the cobwebs out.

Slava Ukraini!
    C
    CK1Author
    Level 3
    March 10, 2023

    Thanks for the tip. Unfortunately, status hasn’t changed. 

    IRonMaN
    IRonMaN
    Level 15
    March 10, 2023

    Is it the same state as the other ones that cleared and which state does the problem child go to?

    Slava Ukraini!
      C
      CK1Author
      Level 3
      March 10, 2023

      Thanks for the quick reply. I did the update, but the status hasn’t changed. 

      R
      rcooley25
      Level 7
      March 11, 2023

      I had this same problem many years ago and when I called intuit they said that there was a problem with the memory bank that it went to and would work it self out which it did.

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