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Level 4
March 25, 2022
Question

EF Clients Tab-Proseries Basic (clients not showing in EF tab only on 1040 tab)

  • March 25, 2022
  • 3 replies
  • 11 views

I tried calling proseries and the girl couldnt help me she tried but i think maybe she didnt know? I tried looking thru help on intuit page and all i see is that in pro series basic there should be a checkbox on the top left hand corner and i dont see one. I have tried homebase maintenance, i hve tried reset current view and nothing fixes it. Please help im so afraid there might be efile issues on 1 of the 600 accounts i have worked on. I have shut down restarted, i have done all updates and nothing. 

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3 replies

dkh
Level 15
March 25, 2022

Have you closed and reopened the program? 

Just-Lisa-Now-
Intuit Community Champion
March 25, 2022

I dont use Basic, but in Professional we have these little boxes in the top left corner (does Basic have anything similar?), that one in the center is a filter (when you hover over it, it becomes a funnel), maybe something in that got checked off accidently?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 3
March 19, 2024

did you figuer out how to put the Tab for EF on again or is it a proseries after you update will it be there automatically it happen to me yestoday for 2023 basic proseries