E-signature won't send

Forum|Forum|1 year ago
January 22, 2025
1 reply
13 views

I cannot find any solutions in any forums and have had three different phone calls with Proseries tech support and still no solutions. For the last several months, when I try to send an e-signature, I get an error message that says "Unable to send e-signature. Please try again later. Contact customer support if the problem persists." Nobody can help me. Docusign said to try Proseries and Proseries doesn't ever help me. I have been a Proseries customer for over 20 years. This problem does coincide when I had to change my user ID when I login to Proseries because my email address changed. Proseries thinks this may be the issue but have no fixes. Anybody have any ideas? I have tried everything.

ProSeries Professional

This topic has been closed for replies.

Skylane

Intuit Community Champion

Forgive the snarky reply….

Save the e-signature fees….save the helpless help desk frustration

Have your clients sign with INK

I make 3 demands of my clients

1.Provide honest and accurate information.
2. Sign the returns.
3. Pay my fees.

If at first you don’t succeed…..find a workaround

S

SFBacctAuthor

Level 4

When you work remotely like I do, it is difficult to get clients to sign in ink and scan/upload the e-file signature form back to me. I have been using e-signature for years and it has been a game changer for my firm and creates an efficient workflow.

Skylane

Intuit Community Champion

..... truth be told... 85% of my practice is in NJ. The rest is scattered across the nation... I winter in Florida (Dec - May) and I haven't seen a client in person during tax season in years (YAY)....

I use Intuit Link for those capable of signing scanning and uploading or can sign the pdf electronically ......some like to send photos via email text or link which can be converted to pdf.... some come into NJ office to sign and others send via USPS, UPS, or Fedex (with a check)....

Any way THEY want to sign the 8879s is okay with me as long as I don't have to hustle with the overpriced electronic nonsense

Out of curiosity...what the cost of e-signatures is these days?

If at first you don’t succeed…..find a workaround

Sign up

Login with SSO

Let's get you signed in

Login with SSO