E-Signature Unknown Error

Forum|Forum|2 years ago
October 7, 2023
1 reply
15 views

I can no longer use the e-signature even though I have several left in my bundle. I select to request e-signatue either through the EF Center or directly in the return, I get through the prompts and then I receive the message "An Unknown Error Occurred".

Help!

This topic has been closed for replies.

J

jeni

Level 2

I am having the exact same issue today while trying to send a 2022 return for e-signature - I just get "An unknown error occurred." I made sure I had all the updates for the software and still can't send for signature. Please provide assistance!

A

AmyCB

Level 2

I just contacted tech support, as this was happening to me on a 1041 return. They had me uncheck the freeze amounts box on the extension, and then uncheck the efile extension box on the information worksheet, and then then esignature request went through without error. I hope that helps solve someone else's problem.

D

deathandtaxes

Level 3

Thank you!
Just had the same issue in 2023 for a 1065.

Your solution worked for me as well.

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