Does ProSeries have a Customer Service Department Manager with a phone number?

Having issues loading this year's tax software.  Downloaded the 2020 software back in November without any problems.  Started to notice that at the end of the year, that no updates were required. From Jan 4th to 30th, I have made 6 calls & spent over 11 hours on the phone with Pro Series Tech support removing the 2020 program (easy part) and trying to reload the program without success. Told it was my computer or network (Xfinity) was the source of the problem. Spent almost $600 on reformatting Windows after call on the Jan 8th. Spent another two hours with Xfinity security support checking my internet connection. During a call on Jan 22nd, requested CD copies for the 2017, 2018, 2019 & 2020 software in an attempt to load the software.  CD's to be shipped DHL.  Learned yesterday that CD never were shipped and couldn't find out why this happen. 

The tech I talked to on on the 22nd told me that the issue was with Intuit and not on my end. She had the same problems with other users and hoped that a case would be finally opened to address this problem. Have submitted my follow up surveys with my frustration, yet heard nothing back.  I need to get this issued resolved as I need to start preparing returns and request a partial refund.  So seeking a name & phone  number of someone with the authority to make this happen.

Thank you for your assistance with this matter!