Does anyone know how to resolve Error F8962-70? Customers have no insurance true Market Place.

make sure you give it the name ACA EXPLANATION (in the attachment window) and spell it right, I saw someone that kept getting rejected and she finally noticed she spelled explanation wrong, once she fixed it, no problem.

---

@carmennanquil wrote:

My client did not receive 1095-A. Client received 1095-B.  The need for 8962 with binary attachment etc is wrong.

---

An SSN on that tax return had a 1095A issued with it listed on it.   It seems that many times people use the website to see if they qualify or qet a quote and end up with a policy, and the policy doesnt cancel for lack of payment.

Or in the case with child dependents that have separated parents, the other parent may have the child covered on their marketplace plan, so your client would need that other parents 1095A for their own return.

Your client needs to reach out to healthcare.gov and see what they have for any SSN listed on that tax return.

You can get the return accepted electronically by attaching a PDF and giving it the description Tyep Other and "ACA Explanation" but tell the client to be prepared for any refund to be delayed and a follow up letter to arrive in regard to this.  So they may want to get healthcare.gov to send them something in writing that states they have nothing on file for any of the SSNs listed on the return to respond to this letter..