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dascpa
Level 11
March 6, 2025
Question

Digital Grocery Bag of Receipts

  • March 6, 2025
  • 2 replies
  • 9 views

For year's I've stated the pros and cons of client portals. Yes, I can handle clients all over the world. Yes, I have fewer meeting. but I also cannot control when stuff comes in. I cannot control bad scanners, crooked pictures, etc.

For those of us old to remember clients bringing in a grocery bag with all their receipts, it's gotten worse, just in the cloud. Every doctor's bill, every prescription, every weekly daycare receipt is now uploaded in a separate file - no matter how many times I tell them I want summary lists only. You keep the receipts, I get the summary. I don't care that you're on blood pressure medicine and anti-depressants.

Client uploads over 900 one-page files. So I tell him the tax prep bill is going from $300 to somewhere between $3,000-$4,000.  Yup, I'm the bad guy. I just love clients....

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2 replies

IRonMaN
Level 15
March 6, 2025

I don't use client portals, but a couple of days ago I had the equivalent of the grocery bag drop off. I spent about a half hour to find that the only applicable tax documents were four W-2s.  There were two 1098s in the pile but they totaled just a little more than a buck 50.  But the good news is, this is the client that shared their colonoscopy pics last year, so I guess we have a slight improvement since we didn't include any personal pics this year.

Slava Ukraini!
rbynaker
Level 13
March 6, 2025

But at least you got to attach the colonoscopy pic to the efiled return last year, right?

IRonMaN
Level 15
March 6, 2025

I used it as a schedule C attachment.  😀

Slava Ukraini!
Just-Lisa-Now-
Intuit Community Champion
March 6, 2025

I hate virtual clients with a passion.  Takes me 2-3 times longer to get one of their returns completed than if the client was right here at my desk.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪