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BBSTAX
Level 1
March 10, 2024
Question

Computer Closed down when try to efile a return

  • March 10, 2024
  • 2 replies
  • 11 views

When I am trying to efile a return or transfer a file from 22 to 2023 on proseries basics the program closed down with out any error message. Anyone has idea how to fix it? 

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2 replies

Jim-from-Ohio
Jim-from-OhioIntuit Community Champion
Intuit Community Champion
March 10, 2024

first thing i would try is is to close and re-open program.. second step if that does not fix it is to restart computer

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
March 10, 2024

If a computer reboot doesnt change anything, my next step would be to use REPAIR UPDATES from the Windows Start Menu.

Close Proseries > Windows Start button > Programs/Apps > Proseries23 > Tools - Repair Updates

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