Child Tax Credit

Forum|Forum|4 months ago
February 10, 2026
3 replies
15 views

Why is my Intuit Proseries Bacis not calculating child tax credit for my clients?. I am getting a message "Child Tac Cr is not included in Proseries Basic Edition.

ProSeries Basic

T

TaxGuyBill

Level 15

It is working fine for me. And that is a really weird error.

Does your client (and/or their child) have any special situations, such as using an ITIN or a SSN that is not valid for employment?

Just-Lisa-Now-

Intuit Community Champion

I cant say Ive ever seen anyone report that error either.

When I put that message into Google AI, it mentions Form 2441.....is that involved in the return?

Based on user reports and ProSeries documentation, the message "Child Tax Cr is not included in ProSeries Basic Edition" (often referring specifically to Form 2441, the Child and Dependent Care Credit) can appear as a program glitch or due to specific, complex, or unsupported tax situations. While ProSeries Basic generally supports common credits, this error suggests a limitation in that specific tax file.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

MwangiAnthonyAuthor

Level 3

Thanks. I actually called Intuit and they confirmed that its a Proseries Basic limitation. They had it in Proseries basic last year but the rep indicated it seems like it was removed this year

Just-Lisa-Now-

Intuit Community Champion

Limitation of what? You cant tell me that Basic doesn't give child tax credit, that's ridiculous.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

C

coney_renita19

Level 3

Hello everyone,

I had the same error code a couple of years ago and IT had me update all my programs under the under the Pro Series Tool Hub. I know before the start-up of the New Tax Season Intuit always reminds us to update all programs that you have installed already on your computer prior to using current year 2025 so I start back from 2012-2024.

I have not completed any CTC yet but I will update all my programs again before completing

Hope this helps.

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