I cannot open any of my ProSeries Tax products (current or prior years). I enter my user name and password, and the sign in screen spins indefinitely. I have tried clearing cache, updating drivers, cleaning computer trackers, turning off internet. Nothing works. Are there other suggestions?
Thank you all for your helpful suggestions. While they were not solutions, they allowed me to FIND the solutions, which had to do with my login credentials. Once I changed both the login credentials and my password, everything worked. I still don't know what the problem was, but the all the programs work!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
