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T
troy
Level 5
March 18, 2024
Question

Cannot Open Prior Year ProSeries - 2018 + 2019

  • March 18, 2024
  • 3 replies
  • 15 views

I cannot open prior versions of ProSeries, specifically 2018 and 2019.  When I double click the program on Windows 11, it basically does not open the username and password boxes to sign in. All I see is the login window with "Intuit ProConnect" at the top, but no boxes to enter the user name and password.

3 replies

M
mort k
Level 3
September 11, 2024

I just chaned my password and all tax years will open except 2019

M
mort k
Level 3
October 4, 2024

The tax year 2019 will not open.

How to resolve this problem.

T
Terry53029Intuit Community Champion
Intuit Community Champion
October 4, 2024

Do normal troubleshooting steps (repair updates, reboot, etc.) Then try opening from windows start menu, if it doesn't open after troubleshooting.

 

M
mort k
Level 3
September 11, 2024

I just changed my password and all tax years will open except 2019

S
srs47
Level 2
July 30, 2025

I CANNOT LOAD 2018 OR 2019

T
TaxGuyBill
Level 15
July 31, 2025

Restart the computer.  Go to the Start Menu of Windows, find the ProSeries folder, and select Update.  and/or Refresh Updates.  Then try to open the program AFTER doing the updates.

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