Level 3

Question

Automatic Import of ATB program crashing and corrupting Proseries 2022

Forum|Forum|3 years ago
March 14, 2023
6 replies
69 views

Accountant's Trial Balance has been crashing and corrupting corporate tax return files such as 1065 and 1120S in the 2022 Proseries programs and the only way to get them back to working order is deleting and re-rolling the prior year file. We tried poaching it from a backup of a day prior on our server but apparently if you have the auto-import function checked, you are doomed from the start after the first time it happens. We've been calling Proseries to address this issue and so far no new updates to patch this error up.

Has anyone else experienced this? Does anyone have a workaround? This can be catastrophic for big jobs that require several reimports and other manual inputs on state returns or if Fixed asset manager is tied to the returns. Any advice would be appreciated.

Rubric: -5 points for jokes about how old ATB is.

-5 points for saying to stop using ATB.

Everyone starts with an A!

ProSeries Professional

This topic has been closed for replies.

dascpa

Level 11

Not your answer but this is why we don't use

Scan and import, Link, preparer e-pay, hosted software, trial balance import, etc. All of these add-ons seem to fail more than they work. Sometimes regular data entry is faster and more reliable.

J

jhowellcpa

Level 4

Having the same issue...so frustrating!

What changed in the past 4 days that caused this issue?

Julio354Author

Level 3

Apparently a lot of others have called in and reported this so hopefully it will be patched literally by tomorrow as many firms still have extensions to file.

J

jhowellcpa

Level 4

I hope so. When we called earlier today we were told they were aware of one other report of this problem. So I was glad to see your message as well. Terrible timing this close to the deadline.

J

jhowellcpa

Level 4

Hey Julio354 - any news on this?

Julio354Author

Level 3

Hi, thanks for checking in. Unfortunately, no dice on our end from Proseries. More posts about this have been popping up if you haven't seen this on yet:

https://proconnect.intuit.com/community/proseries-tax-idea-exchange/fix-the-trial-balance-setup-link-updates-killed-the-link-1-2/idi-p/253592

J

jhowellcpa

Level 4

I hadn't seen that. Thank you for passing it along.

T

tnortoncpa

Level 3

Spoke with Proseries regarding the unresolved issue, they informed me that no fix would be pushed out until 4/17. See their response below.

Work around confirmation "Unchecking the box to "Update Automatically" will stop this from happening until a update is released. After unchecking the "Update Automatically" you will not be able to change the Basis until the update is released. Because the deadline is 4 weeks away all Engine updates are on freeze. The current time line for this update is the Week of 4/17."

Proseries "work around" is uncheck the box and simply don't finish the tax returns. I was told to file extensions.

This is completely unacceptable!

R

Rowtax1

Level 4

Look....you can deal with this without just waiting for the 4/17 update....Just try to import one time...You get that one time without corruption. So, before you import, make sure that you have ATB or ATBWU correct.

So...to recap....Usually, we make a copy of the ATB or ATBWU file, then go into that new file and close the year on the new file....But, since we can't change where the import ATB is pointed at, we now go into the same ATB or ATBWU we used in 2021, and now we just close that file, so we can enter 2022 data.

Then, we now import from there...that works.

But, again, this morning, I had a change to make in the ATB or ATBWU file..(the clients Qbooks were screwed up, and I just got new data now that it is fixed, so I had to make changes to the ATBWU journal entries)....that resulted in a re-import and the whole program locked up.

So, I transferred the 2021 proseries over into 2022 proseries, overwriting it. Yes...I lost the extension, but who cares...I know it was extended and Intuit can confirm that if needed. I doubt it would be needed.

Then, I performed the trial balance import from my now fixed ATB or ATBWU file into the new 2022 Proseries...Yes...I did have to go do some stuff again on the info page, but, it is done now.

T

tnortoncpa

Level 3

NOT waiting until 4/17 for Proseries to fix their software. With the amount we all have invested in this software it should work as intended and I shouldn't have to use a "work around"!

Do your job Proseries!

A

Anonymous

This is looking to be addressed in an upcoming or recent update.
If you continue to experience import issues, please share on this thread.

R

Rowtax1

Level 4

You still cannot point the import to a new file....at least for Accountant Trial Balance Write Up.

G

GeorgePhx

Level 3

Having the same problem. For now after I do the first import I uncheck the auto update box and any later adjusted enter them manually in ProSeries. For linked accounts I check the supporting schedule box and add the adjustments as needed. Hope they get this fixed soon!

T

tnortoncpa

Level 3

We are using the same procedure, import one time and then make manual adjustments using supplemental statements with the description "Proseries Sucks" !

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