Are client letters not available yet in ProSeries 2023?

Forum|Forum|2 years ago
January 27, 2024
5 replies
19 views

We can't get to client letters via the dropdown menu (grayed out) or the button bar (grayed out). Letters are set up to print with the client copy of the return, but there's no way to access, edit, or print the actual client letters.

ProSeries Professional

This topic has been closed for replies.

dascpa

Level 11

I use Custom letters (edit the Standard) but I've been using the without a problem this year.

Just-Lisa-Now-

Intuit Community Champion

Theyre included. Im not sure why anything is greyed out for you, but make sure yovue got the boxes checked your Print Options > Control Which Letters Print

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

K

kfccpa

Level 4

Did you ever resolve this as my C Corporation letters disappeared after I had done an edit on the Standard letter. Poof!

I can't figure out how to bring them back.

K

kfccpa

Level 4

Changed to another return type and back and the letters were back.

D

deb4

Level 5

I have had that problem occassionally, as well as when trying to print an individual form It is also grayed out. I go to the state return and then back again and it starts working for a while.