Anyone having their 2025 program lock up by a board in client file advertising Protection Plus?

Forum|Forum|6 months ago
December 18, 2025
2 replies
72 views

A board pops up in the client file advertising Protection Plus feature. This locks up the ProSeries program and then have to reboot the computer.

ProSeries Professional

T

TaxGuyBill

Level 15

Is it completely locked up, or are you just not able to close the pop-up window (and therefore can't access the program because that stupid pop-up window won't close)?

J

Jim54Author

Level 2

Cannot close the pop up so the entire program locks up and need to reboot computer to exit. The pop up appears in the lower center of the screen.

T

TaxGuyBill

Level 15

The developers of ProSeries are rather incompetent with creating those pop-up windows, so they can be rather problematic.

If you just need to close the window, try changing the resolution to your computer/monitor so you can see the "x" to close it out.

Another possible option is to do Alt-Tab on your keyboard until the advertisement is highlighted, then try to close the window (maybe Alt-F4?).

Someone else posted a response for a good way that worked for them, but unfortunately, I can't find that post right now.

B

bertways

Level 2

I have the same problem. Opening program shows a pop-up for Protection plus that cannot be move or cancelled. Restarted multiple times (computer and program)

NOTE: I was able to get past this issue with ALT- F4! (Thank you for the info. I hope this gets fixed.)

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