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Level 2
September 17, 2026
Question

amended return completed but irs did not find it

  • September 17, 2026
  • 4 replies
  • 41 views

I have a client who filed his 2024 tax return, and the IRS withdrew the amount due from his bank account. I later amended his return. He received his state refund, but he has not received his federal refund.

It has now been about a year. When the client contacted the IRS, they told him they could not find his amended return.

For your reference, ProSeries shows that the amended return was successfully e-filed and completed. Also, the fact that the state refund was issued and deposited indicates that the return was transmitted successfully.

4 replies

Just-Lisa-Now-
Intuit Community Champion
September 17, 2026

I never file an amended until the original has completed processing,   If the original got hung up on processing, maybe ID Verification and they never got the notice? then the original wouldnt be processed and the amended wouldnt show up anywhere either.

Id advise for you to get a signed 8821 and call the Practitioner Priority HotLine and see what they can see on their end. 

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Just-Lisa-Now-
Intuit Community Champion
September 17, 2026

I’m curious, did 2025 complete processing?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
BobKamman
Level 15
September 17, 2026

“they told him they could not find his amended return” 

 

Translation:  “Someone who was answering the phone that day, likely a trainee or someone detailed in with little experience and less motivation, was unable to use the resources available.” 

 

Have you tried the online search?  https://sa.www4.irs.gov/wmar/

djillaliAuthor
Level 2
September 21, 2026

thank you BOB your response was very helpful very apreciated.