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dascpa
Level 11
January 17, 2026
Solved

After Current Update ProSeries 2025 Won't Open - Just Spins

  • January 17, 2026
  • 1 reply
  • 12 views

Tried all online suggestions (clear cache, reinstall .net frameowrk, etc.) - anybody have anything new? Prior years open fine.

Best answer by dascpa

As a long shot, have you tried shutting off your antivirus temporarily?


One of my clients that was in my offce suggested I rename a Chromium Embedded Framework cache (Cefsharp) for protax25 to protax25-old.  Restart the computer and let ProSeries recreate this folder.  It did. And it worked.

My totally basic understanding is that the Chrome browser doesn’t clear this cache when you empty history, cookies, etc. I don’t understand it as it’s a new computer and the only thing I’ve done so far in PS25 is to create tax organizers.

I treated my client to a case of Fireball.

For you techies: you have to change to show hidden folders first and then go to:  C:\Users\Owner\AppData\Local\Intuit\Common\CefSharpBrowserCaches

1 reply

Just-Lisa-Now-
Intuit Community Champion
January 17, 2026

REPAIR UPDATES?   restarted the computer?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
dascpa
dascpaAuthor
Level 11
January 17, 2026

Not my first rodeo.

Deleted updates from update folder. Repaired updates which downloaded new ones. Didn't work.  Removed program. Reinstalled program. Didn't work. 

Don't think it's the program. I think it's ProSeries Launcher, except that other years open fine.

 

IRonMaN
Level 15
January 17, 2026

As a long shot, have you tried shutting off your antivirus temporarily?

Slava Ukraini!