2023 ProSeries - Firm / Preparer Information is not saving!

my case number is:  15123152563

can someone at ProSeries Engineering contact me....

this is the email that my tech person sent out after 1 30 minutes on phone:

Hello roland, 

I hope this email finds you well, My name is Amalya and I am contacting you as a follow-up to our recent interaction. I am contacting you to  address the issue you were experiencing with Edit description and enter your notes. As stated earlier it may be a environmental issue since none of the troubleshooting worked and I would contact your local IT. 

I would like to take this opportunity to remind you about the survey email that will be sent to you today. The survey is designed to gauge your feedback specifically on my performance and our interaction. Your participation and input in this survey would be greatly appreciated. Please be on the lookout for the survey in your inbox, and it should be located above this email if you do receive it. 

For up to date hot topic information and links, click below: 

https://accountants.intuit.com/support/en-us/help-custom/L4h5FxeFA?src=annoucement 

If you have any additional feedback or comments regarding our program I would encourage you to share them with us. The most suitable platform for such feedback can be found at the following link: 

https://proconnect.intuit.com/community/proseries-tax-idea-exchange/idb-p/603 

https://proconnect.intuit.com/community/lacerte-tax-idea-exchange/idb-p/604 

https://proconnect.intuit.com/community/proconnect-tax-idea-exchange/idb-p/605 

Thank you once again for being a valued customer of Intuit. Your satisfaction is of utmost importance to us, and I sincerely hope that you have a wonderful day. Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 

Amalya