2022 1040 Return - E-filing Error

Forum|Forum|3 years ago
April 8, 2023
2 replies
17 views

Hi,

I am getting a "Server Busy" message (see attached) when I try to e-file a 2022 individual federal return. A few minutes after the "Server Busy" message pops up, I get another message from ProSeries saying "Return not transmitted" (see attached). with an e-file status of "Send Error" (see attached). How can I e-file the 1040 federal return?

This topic has been closed for replies.

Best answer by Tax Explorer

Hi Albert,

So it turns out the reason the return was not transmitted is because the pdf attachments on the return were too large. I reduced the pdf attachment size and was able to e-file the return.

Skylane

Intuit Community Champion

Have you closed everything down and rebooted? Thes server busy is a MS error

If at first you don’t succeed…..find a workaround

T

Tax ExplorerAuthor

Level 5

Hi,

Yes, I tried to e-file the return this morning but I get the same error messages. But I don't have a problem e-filing other 1040s, just this one.

A

albert413

Level 2

I have the exact same problem which i posted to this discussion board about a week age. The state returns would go through but not the federal. I contacted Proseries and spent about an hour on the phone with no success. They told me it was an anti virus problem. I use webroot. I call webroot and removed the software and the return still did not go through. Also was told it may be a windows problem.

still no fix.

T

Tax ExplorerAuthor

Level 5

Hi Albert,

Can you send the link to your post?

T

Tax ExplorerAuthorAnswer

Level 5

Hi Albert,

So it turns out the reason the return was not transmitted is because the pdf attachments on the return were too large. I reduced the pdf attachment size and was able to e-file the return.

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