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2022 1040 Return - E-filing Error

6 replies
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Hi,

I am getting a "Server Busy" message (see attached) when I try to e-file a 2022 individual federal return. A few minutes after the "Server Busy" message pops up, I get another message from ProSeries saying "Return not transmitted" (see attached). with an e-file status of "Send Error" (see attached). How can I e-file the 1040 federal return?

This topic has been closed for replies.

T

Tax ExplorerAnswer

Level 5

Hi Albert,

So it turns out the reason the return was not transmitted is because the pdf attachments on the return were too large. I reduced the pdf attachment size and was able to e-file the return.

Skylane

Intuit Community Champion

Have you closed everything down and rebooted? Thes server busy is a MS error

If at first you don’t succeed…..find a workaround

T

Tax ExplorerAuthor

Level 5

Hi,

Yes, I tried to e-file the return this morning but I get the same error messages. But I don't have a problem e-filing other 1040s, just this one.

A

albert413

Level 2

I have the exact same problem which i posted to this discussion board about a week age. The state returns would go through but not the federal. I contacted Proseries and spent about an hour on the phone with no success. They told me it was an anti virus problem. I use webroot. I call webroot and removed the software and the return still did not go through. Also was told it may be a windows problem.

still no fix.

T

Tax ExplorerAuthor

Level 5

Hi Albert,

Can you send the link to your post?

T

Tax ExplorerAuthorAnswer

Level 5

Hi Albert,

So it turns out the reason the return was not transmitted is because the pdf attachments on the return were too large. I reduced the pdf attachment size and was able to e-file the return.

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