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Level 1
March 10, 2026
Question

Why is the help center closed? I need help with a client who resides in Texas but sold a second home in Hawaii and has a large gain.

  • March 10, 2026
  • 2 replies
  • 5 views

I have a client who resides in Texas (no income tax) but sold a second home in Hawaii at a substantial gain.  I can't get the Hawaii return to only include the home sale.  The client has W-2 and investment income in Texas.  How to I trigger the Hawaii return to only include the home sale gain?

2 replies

Moderator
March 12, 2026

Hi @billbeck61  To clarify are you asking about the Texas or Hawaii help centers? The ProConnect Support line is open and you can see the hours listed on this page

George4Tacks
Level 15
March 12, 2026

Do not add TX return. Just use HI and use US as the resident state.

Answers are easy. Questions are hard!