Why is e-file confirmation letter not printing?

Forum|Forum|4 years ago
March 15, 2022
3 replies
16 views

The trust returns have been accepted and I want to print the e-file confirmation letter, but I get taken to a page that shows this:

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Tue Mar 15 17:21:36 UTC 2022

There was an unexpected error (type=Not Found, status=404).

ProConnect Tax

This topic has been closed for replies.

R

RZ48_2

Level 2

Was there a resolution to this? I am having a similar issue. I don't see the same error message but the e-file confirmation letter is blank.

itonewbie

Level 15

Did you try accessing that from both of the following?

Tax Returns Dashboard: By clicking on the View return button under ACTIONS and selecting E-file confirmation letter; and
Within the Return: By clicking on the Return actions button and selecting E-file confirmation letter.

May not make a difference because both would presumably open the same page but it's worth a try if you haven't already.

---------------------------------------------------------------------------------Still an AllStar

R

RZ48_2

Level 2

Yes, I did try those 2 things with the same result.

juliermerrillcpa

Level 3

Having the same problem with one client. Tried printing from multiple areas, still getting error. Can see that they were accepted, but I print these confirmation letters for my clients and am only getting an error message.

IntuitRebecca

Level 6

Hi there,

An issue printing the e-file confirmation letter for only one client is typically caused by something in that particular return. The first thing we verify is making sure the "e-file" boxes are still checked on the return's Profile. If those are still checked, but the letter's not printing, give us a call or chat and we'll help make sure you can get the letter printed for your client.

- Rebecca

Whitelabel Error Page

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