Why can't I use purchased credits today? I have available credits, the software shows them, but I can't use them

Forum|Forum|5 years ago
December 31, 2020
3 replies
37 views

I have available credits, the software shows them, but I can't use them

ProConnect Tax

This topic has been closed for replies.

itonewbie

Level 15

Welcome to the party. You may like to join this thread instead: https://proconnect.intuit.com/community/proconnect-tax-discussions/discussion/unable-to-print-returns-even-though-credits-remaining/00/111672

You can also follow this thread in the FB group: https://www.facebook.com/groups/proconnectax/permalink/2959403827626306/

---------------------------------------------------------------------------------Still an AllStar

M

Mary P

Level 2

I have the same problem/issue. I have available credits in ProConnect Tax, the software shows them, but I can't use them. The program indicates the credits are good through today, 12/31/20.

itonewbie

Level 15

@Mary P No resolution yet and didn't look like anyone from Intuit will respond until "next year".

---------------------------------------------------------------------------------Still an AllStar

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