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kenbat3
Level 1
May 18, 2020
Question

Why can't I print a return

  • May 18, 2020
  • 2 replies
  • 14 views
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2 replies

abctax55
abctax55
Level 15
May 18, 2020

No printer connected?

Printer not ON?

Printer out of paper?

.... ... ....  perhaps give a few details & someone might be able to decipher if it's a PTO software issue.

HumanKind... Be Both
itonewbie
itonewbie
Level 15
May 18, 2020

There is no direct printing function in PTO.  You always need to first create a PDF by following this process:

  1. Click on the File Return tab;
  2. Clicking on one of the options under Print on the left panel; and
  3. Print the PDF that appears on the new tab or save it to your local storage.
---------------------------------------------------------------------------------Still an AllStar
itonewbie
itonewbie
Level 15
May 18, 2020

To print a return for the first time, you must also credits for at least one return on your account.

---------------------------------------------------------------------------------Still an AllStar
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