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Level 3
July 9, 2020
Solved

WHY AREN'T ALL OF MY CLIENTS' TAX RETURNS SHOWING UP???

  • July 9, 2020
  • 2 replies
  • 31 views

Went in to check on all of my 990s and only two are showing up (both incomplete). The others (all finished) are nowhere to be found.

 

FURTHER UPDATE AT 4:47 (SIX HOURS LATER): I spent 50 minutes on the phone with Brooklyn of PTO tech support. She informed me that the QBO side of Intuit is working on a ticket impacting my client list and that's "probably the problem. It may change a few things -- addresses and such -- but they can't say when they'll be finished". Needless to say, hearing that "and such" (what - it's going to change SSNs? W2 figures???), I requested a callback from a Supervisor, whichshe promised.

Three hours later, all I'm hearing are crickets.

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2 replies

Level 15
July 9, 2020
Level 3
July 9, 2020

Thx - awaiting a call back... in an hour.

Pretty clear that Intuit's screwed up again... at the worst possible time.

Just-Lisa-Now-
Intuit Community Champion
July 10, 2020
Level 15
July 10, 2020

I think it is funny that the post seems to indicate that it is happening due to "system upgrade".  What idiot decided to do a "system upgrade" a few days before a tax deadline?

Level 3
July 10, 2020

Idiots called "Intuit"