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cakeen
Level 4
March 13, 2025
Question

What does the error..."but couldn't match them correctly" mean

  • March 13, 2025
  • 1 reply
  • 0 views

When clients get a green checkmark when uploading in link yet it says "We've uploaded documents successfully, but couldn't match them correctly," what does that mean?  

Does this happen for any new documents that clients upload and weren't asked for in the questionnaire?

Thx,

Cakeen

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    March 14, 2025

    Hi @cakeen 
    Are you able to see the documents they have uploaded? Sometimes it helps for clients to sign out and sign in again, and/or clear cache and cookies. If they can take a screenshot of this message that can help us research further as well. Thank you, keep me updated. 

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