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Bianco
Level 1
February 23, 2025
Question

Unable to send eSignature request

  • February 23, 2025
  • 1 reply
  • 12 views

Good afternoon!

Just moved to ProConnect from ProSeries and accepted my free eSignatures (plus added more paid ones). When I go to send my request, I am met with an error message of:

Unable to send eSignature request . Please try again later. Contact Customer support if the problem persists.

Wanted to see if anyone here has a fix before calling in.

Thanks!

 

      This topic has been closed for replies.

      1 reply

      K
      KevinGong2010
      Level 2
      February 25, 2025

      I'm having the same error. It keeps telling me something is wrong on their side, and ask me try again later or contact a customer service.

      A
      Anonymous
      February 25, 2025

      Hello. There may be an internal issue with syncing. You'll have to contact support and let them know of this error message. How to contact ProConnect for help. 

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