Level 2

Question

Unable to print returns even though credits remaining

Forum|Forum|5 years ago
December 31, 2020
3 replies
19 views

I have 23 remaining credits and attempted to print a return today. When I do so it tells me that there are no credits remaining and I would need to purchase more. I understand that if I do so any additional credits will expire today 12/31, so I am avoiding doing so. My question is, what if anything can I do to use my 23 credits today to print returns?

ProConnect Tax

This topic has been closed for replies.

itonewbie

Level 15

Here's what you need to do: https://proconnect.intuit.com/community/proconnect-tax-discussions/discussion/don-t-forget-your-unused-credits-for-ty2019-only-2-days-left/00/111466

---------------------------------------------------------------------------------Still an AllStar

T

TaxGuyBill

Level 15

The OP said he should have 23 credits, but the program is saying he has none left today. Wasn't there another post with a similar issue this morning?

I'm wondering if Intuit cut things off a day early.

itonewbie

Level 15

@TaxGuyBill Tax other user's problem is sorted. He was using the wrong URL and logging into the legacy Intuit Link portal that is no longer operational for PTO.

---------------------------------------------------------------------------------Still an AllStar

itonewbie

Level 15

@mikemac25 If you are certain you have 23 credits left but see a 0 balance, there's something wrong with your account and you'd need to contact Intuit Support.

If you click on Purchase on the left panel in PTO, you should see two balances, one for 2020 tax filing season pre-order and another for 2019 tax filing season. If 2019 shows that you have XXX/XXX used but you don't believe that is correct, click on the link that says Usage details and you'd be able to see all the returns for which credits were deducted. If there are discrepancies, you can then dispute them with Intuit.

---------------------------------------------------------------------------------Still an AllStar

itonewbie

Level 15

Someone else now complains in the PTO FB group that she can't use the 1 credit left from the 43/44 used. If your problem persists, try logging out of PTO and logging back in in incognito mode and see if that helps?

---------------------------------------------------------------------------------Still an AllStar

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taxprep210

Level 2

I am having the same issue. How were you able to print the PDF?

P

ProfessorM

Level 2

I am having this same issue. I have 5 credits left. I prepared two returns today and, when I attempted to print them, the system tells me I have zero credits left and asks me to purchase more.

itonewbie

Level 15

Intuit moderators have been flagged here and in the FB group. Hopefully, someone will look into it and give everyone an update.

Not sure when this happened exactly but someone reported that the balance dropped to zero around 12pm. It sounds almost like someone switched off the lights at the office after half-a-day's work before heading home for the long weekend.

---------------------------------------------------------------------------------Still an AllStar

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