TURN ON PRINTING NOW -- CAN'T WAIT FOR JAN 29!!!

I saw someone post recently that it could be an issue with whether or not your credit card has been charged yet.  It sounds like once the current year charge is processed, the printing issue is solved.

@IRonMaN 

Thanks. But it should say that. The pop up notice talks about IRS being closed and you can print once they re-open for e-file. This doesn't sound like a credit card issue – plus I did the form in tax year 2023 since it's not even available in 2024.

Sorry, I don't use ProConnect, I'm just repeating what someone posted.  I have no way of personally verifying if there is any validity to the post.  As far as printing prior year returns, Intuit doesn't like folks using their software if they are no longer customers, so if you don't have an active license, you are going to have problems printing prior years.

@IRonMaN 

Got it. But the license is active, and Proconnect doesn't do what ProSeries does on prior years. You can do anything in any year as long as you're current. I am. 

You can see that the dialog popup states they shut printing until e-filing opens. Dumb.

Intuit is smart enough to have the dialog box warn me that my license expired, I exceeded credits - whatever. But this message is ridiculous. 

I'm posting here in the hope somebody at Intuit that follows this board sees it and agrees it's just slowing us down needlessly.

"I'm posting here in the hope somebody at Intuit that follows this board sees it and agrees it's just slowing us down needlessly."

People have been posting that for several days now, but evidently folks are still running into the issue.

I am having this issue too.  I need to print a 2022 return.  My subscription is current - they have billed my credit card.  I have been told by customer service that because I don't have any specifically 2022 credits (even though my 2023, 2024 and 2025 credits are supposed to be good for prior years) I can't print a new return until Jan 12th.  This is absolutely unacceptable! 

I use ProSeries Pro, so don't know if you can print PDF's. When I print a return I always also print to PDF that way I can always print a return any time I need to even if I haven't paid for this years program

For ProConnect Users that have 2023 and 2024 credits (unused returns already purchased) sitting in their banks, you can print 2023 and 2024 returns now respectively.  2023 credits will only work for Tax Year 2023.  2024 credits will only work for Tax Year 2024.  If you do not have any credits remaining for those years or need an older year, those require the Tax Year 2025 credits to be used.  Those credits are targeted for the week of January 12, 2026, to become active.  Once they are active, printing will be enabled for all years.

If you are unsure if you have unused credits for 2023 and 2024, you can find out by going to the purchase screen.  Click on the blue "Usage Details" link.  Once inside you can select the tax year and it will show you how many individual and/or business returns that you purchased along with how many have been used.