Tax program not updating

Forum|Forum|6 years ago
April 18, 2020
2 replies
22 views

This just started. My update is not updating. When it is prompting me to download it just goes to a blank screen. If I update later I am able to get into my tax program, and so far I have been able to transmit my EFs. I need to get this fix for future filings.

ProConnect Tax Online

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Best answer by IRonMaN

Go to your windows start menu and click on it. Now go to ProSeries, click on it and then click repair updates. See if that helps.

IRonMaNAnswer

Level 15

Go to your windows start menu and click on it. Now go to ProSeries, click on it and then click repair updates. See if that helps.

Slava Ukraini!

itonewbie

Level 15

@IntuitAustin @IntuitAlicia Hi, Austin and Alicia, I have seen over the last few months a lot of PS-related posts are tagged for PTO. Is there a problem with how product tags are set up? Without the correct tags, it's difficult to know how and whether to respond. Thanks!

---------------------------------------------------------------------------------Still an AllStar

IRonMaN

Level 15

People see "Pro" and just click. It was the same thing dealing with "ProSeries" and "Quickbooks Pro" in the old forum. Having everything called "Proconnect" doesn't exactly help the cause. You can lead a horse to water, but you can't make him swim -------------------- or something like that.

Slava Ukraini!