Pro Series Basic software 2016 asking for security code to login.

Forum|Forum|6 years ago
December 6, 2019
1 reply
13 views

I haven't logged in to 2016 in awhile, but a client is asking for backup from that year to be faxed to her daughter's college scholarship dept. In addition to asking for my email and password Pro Series Basic is asking me for a security code. No clue as to what that is, or where I'm supposed to get one. It just has a box for security code and below the box it says please enter a valid security code (and tech support just hung up on me after a 10 minute wait)

ProConnect Tax Online

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Best answer by Intuit_AleeW

The Security code is for Multi Factored Authentication. Is is apart of our two step identity verification process. In order to get the code, the program should be asking you to send a request to either your email address, or to a phone number previously associated with your account.

I

Intuit_AleeW

Answer

Employee

The Security code is for Multi Factored Authentication. Is is apart of our two step identity verification process. In order to get the code, the program should be asking you to send a request to either your email address, or to a phone number previously associated with your account.

M

Marc-TaxMan

Level 7

It's the same password as for 2017

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