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Goodburger18
Level 2
March 13, 2026
Question

Pro-Connect Refund or Credit

  • March 13, 2026
  • 2 replies
  • 8 views

I was Charged by ProConnect for customer's 2023 Tax year that it would not let me E-File. How can get Pro-Connect to give me a refund or Credit since I'm unable to E-File this return? The customer does not want a Print out to mail copy. 

2 replies

sjrcpa
sjrcpa
Level 15
March 13, 2026

Not being able to efile is not grounds for a refund for Intuit.

Why wouldn't it efile?

The more I know the more I don’t know.
G
Goodburger18Author
Level 2
March 13, 2026

i got it to work. Thanks for your response!

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