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Level 3
December 17, 2023
Question

Prior Year Worksheets - why are random #'s printing after clients' name on each page?

  • December 17, 2023
  • 1 reply
  • 10 views

Maybe this should be a "suggestion", but weird random numbers print after clients name on each Prior Year Worksheet page (ex: 30d698a0.....) They're probably associated with tax client, but - not wanted.

I want to actually send these (encrypted, of course) by email to clients as a - tax organizer, along with their checklist + a cover letter. Most of my clients DON'T want to upload their tax data, but DO want a pdf tax organizer sent to them.

Not sure about the rest of you, but I don't use Intuit Link at all to collect data. I'd rather have client drop it off, bring it to an interview, email a batch of pdf documents in an encrypted zip file, or upload data to my website portal.

Ideas? Why are these #'s printing and any way to just have client name on each page... thx!

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1 reply

abctax55
Level 15
December 18, 2023

1) exit the program?

2) reboot your computer?

3)  turn your printer  off/on?

4) update printer driver?

5) wait for a software update?

Just suggestions that come to mind....

 

HumanKind... Be Both
garlandAuthor
Level 3
December 18, 2023

Thanks, but… these reports are not from my printer. Sorry, if that wasn’t clear. Those Prior Year Worksheets are generated with those strings of numbers -FROM ProConnect online software! I’ll be asking “chat” tomorrow when they’re available. My guess is they can’t be removed, which seems bogus. Thx tho!

George4Tacks
Level 15
December 18, 2023

I would assume some extra ASCII crap got into the field for one of the names, probably last name.

Enter the client file and delete the last name.

Exit the client file

Enter the client file and enter the last name, then check to see if that solved the problem.

If that fails, try deleting all names, exit the file, re enter the file and put the names in again.

Please report back if this solves the problem. 

Answers are easy. Questions are hard!