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C
c-griepp
Level 1
May 8, 2020
Question

Once I pre "+add new" the screen just goes blank white and won't let me add a new tax return anyone know what is happening?

  • May 8, 2020
  • 1 reply
  • 16 views
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1 reply

itonewbie
itonewbie
Level 15
May 8, 2020

The following will resolve most issues:

  • Use only PTO-supported browsers;
  • Always, yes, always, open PTO only in incognito mode;
  • Right-click in white area and choose refresh frame if available;
  • Clear cache (and history) and restart browser;
  • Restart machine/devise; and
  • Try another PTO-supported browser or another machine/device, if available.
---------------------------------------------------------------------------------Still an AllStar
    K
    karentewks
    Level 2
    May 19, 2020

    Thank you so much.  I changed browsers and it worked.  you're awesome!

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