Try one or a combination of the following. Usually, these will resolve your issue. Let us know how it goes:Reload frame (for PC, right-click in the area where you see the spinning circle/dots and choose Reload frame)Clear cookies/cache/history;Restart browser/computer/device; andUse another browser/computer/device

Level 3

Solved

My 2018 won't open after entering the password. It's frozen on the next page before the list of clients showsup. Any ideas.

4 replies
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ProConnect Tax Online

This topic has been closed for replies.

itonewbieAnswer

Level 15

Try one or a combination of the following. Usually, these will resolve your issue. Let us know how it goes:

Reload frame (for PC, right-click in the area where you see the spinning circle/dots and choose Reload frame)
Clear cookies/cache/history;
Restart browser/computer/device; and
Use another browser/computer/device

---------------------------------------------------------------------------------Still an AllStar

George4Tacks

Level 15

@carolsawaya858 is this for Lacerte? If so try https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte

Answers are easy. Questions are hard!

C

carolsawaya858Author

Level 3

Tried that before I submitted the question, it did not work. Said there was no such path. I tried a 'round about' and it worked. Will contact Lacerte on the next business day and have them check the paths. Thanks!

George4Tacks

Level 15

If you are on the server, or using a standalone, just use C:\Lacerte\18tax\Setup18\Taxsetup.exe /Force
Copy this text > C:\Lacerte\18tax\Setup18\Taxsetup.exe /Force
Press the Windows key + R (at the same time)
In the Open: window you may see some other text, just paste what you copied in that box and press enter
In the future, be careful of how the wonderful posts your question - We are "Lacerte" without all the added verbage of ProConnect Lacerte - Your question seems to have posted for the online version, in which case look at the answer below

Answers are easy. Questions are hard!

itonewbieAnswer

Level 15

Try one or a combination of the following. Usually, these will resolve your issue. Let us know how it goes:

Reload frame (for PC, right-click in the area where you see the spinning circle/dots and choose Reload frame)
Clear cookies/cache/history;
Restart browser/computer/device; and
Use another browser/computer/device

---------------------------------------------------------------------------------Still an AllStar

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