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V
vpotterj
Level 1
November 30, 2020
Question

locked files

  • November 30, 2020
  • 2 replies
  • 14 views

I was told to make mailing labels down laod pro series and transfer clients.  Did that and now it tells me another person locked files and will not work.  What do I need to do?

 

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2 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
November 30, 2020

You transferred from ProConnect Tax Online to ProSeries? I didnt even know that was an option.

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T
TaxGuyBill
Level 15
November 30, 2020

The general rule is when your computer says a file is locked by somebody else, reboot your computer and try again.

Whether or not it will work in this case, I don't know.  But this your first step you should try.

    Accountant-Man
    Accountant-Man
    Level 13
    December 3, 2020

    This started happening to me this past year, after upgrading all PCs to Win10.

    Rebooting usually works.

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