Live chat with Proconnect Tax Online

Forum|Forum|1 year ago
February 26, 2025
2 replies
22 views

Hi,

I tried to have a live chat via PTO Digital Assistant but it seems it has been disconnected. Is that correct?

This topic has been closed for replies.

Best answer by

Hi,

I am trying to get some help but still cannot connect as follows:

ProConnect Tax Digital Assistant
Sorry, I'm not able to set up a callback or a chat at the moment.

ProConnect Tax phone numbers & hours of operation
Ask the community
Ask a different question

Thanks for the update @The Real Halloween. Are you on Chrome? If so- try clearing cache and cookies. Launch the ProConnect Assistant again, if you get the same message, please take a screenshot and share it on this thread. Here's how you can Use Snipping Tool on Windows. Keep me updated!

C

CAF1

Level 2

It seems so. I have been trying for a couple days and just get a perpetual "Connecting you to a Digital Assistant..." pop up. I'm not sure how to get assistance at this point.

Edit: I called technical support and it looks like my browser (Safari) is not the best browser. They recommend Chrome.

T

The Real HalloweenAuthor

Level 6

CAF1,

FYI, I am using Chrome and still cannot do a live chat. May I know what number that you called and they have a person to talk to? Thanks for your reply.