Lacerte 2020 won't launch after update

Forum|Forum|4 years ago
September 30, 2021
1 reply
11 views

I performed an update today since I was trying to efile a 2020 tax return. After the update, it trys to launch and at the very end I get a lot of error messages regarding EF return counts, TBrush exception etc. and then closes up. I have tried rebooting and reinstall the software from the Web. It still won't work.

John Hamann

ProConnect Tax

This topic has been closed for replies.

George4Tacks

Level 15

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

Specifically I would try the FORCE websetup (install)

Answers are easy. Questions are hard!

N

ncal2020Author

Level 2

I tried that with a Lacerte employee on the phone, and it appears to be a deeper problem. I spent almost 4 hours on the phone with her last Friday and still couldn't get the program(reinstalled three times) to overcome the issue. It was kicked upstairs to the programmers and I was expecting a phone call yesterday, but I haven't heard from them. Lacerte is pretty much useless to me right now.

A

Anonymous

Please provide screenshots or copy and paste the text of the message onto this thread, that would be a huge help so I can pass this along and do some research.

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