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S
Shadesofose
Level 2
March 24, 2024
Solved

kba e signature

  • March 24, 2024
  • 2 replies
  • 7 views

my client has attempted signing his returns and it keeps failing authentication. how else Can I get him to sign because now I get this message 

KBA failed more than permissible limit
Client has reached maximum allowed attempts mandated by IRS. Please try an alternate way to collect signature.
    This topic has been closed for replies.
    Best answer by Shadesofose

    Used my DocuSign Account and attached as PDF to e filed return. Solved

    2 replies

    sjrcpa
    sjrcpa
    Level 15
    March 24, 2024

    Pen

    The more I know the more I don’t know.
    S
    ShadesofoseAuthor
    Level 2
    March 24, 2024

    While that may sound simple, such as just saying 'pen,' the customer is in a different state. Thank you for the feedback.

    S
    ShadesofoseAuthorAnswer
    Level 2
    March 24, 2024

    Used my DocuSign Account and attached as PDF to e filed return. Solved

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