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financialI
Level 3
February 24, 2026
Question

ITIN input

  • February 24, 2026
  • 1 reply
  • 5 views

Have an ITIN client. 
When I enter the ITIN # into the SS field. It prompts me as an error " invalid" 

Can someone please guide me on how to fix this error? Where so I put the ITIN#? 

1 reply

Intuit_Kallana
Intuit_Kallana
Level 7
February 24, 2026

Hi @financialI, the ITIN is entered in the SSN field, however it must be within the valid range.  If you look at the diagnostic it will tell you the range that a valid ITIN should be within per the Social Security Administration.  If you still have issues, please contact Proconnect Support.

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