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krista-harris201
Level 1
February 15, 2024
Question

Issue trying to add a user in ProConnect

  • February 15, 2024
  • 1 reply
  • 3 views

Hello,  I'm trying to add a new user.  It keeps giving me an error message "There was an issue with your invitation. Try sending it again."  I've entered the First Name, Last Name and Email address.  I've tried various permissions as well and I cannot get it to create the user.

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    1 reply

    itonewbie
    itonewbie
    Level 15
    February 15, 2024

    Did you try clearing your browser's history, cookies, and cache and then restarting your browser?  If this still doesn't solve the problem, try using incognito mode.  I also try doing the same using another browser.

    Most problems with ProConnect would resolve themselves with these steps.

    If the problem persists, you should then approach Intuit Support for help and let them know you've done all that.

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