Issue: Client can't access Intuit Link without creating new email

I'm having similar problems. Multiple clients have told me that

a) Intuit Link tells them they're using the wrong email address, although they are not. They have only one email address each and it has not changed. and

b) When they try to log into their Intuit Link account they get a message saying they have to be invited by an accountant.  Which they were.  I sent them the invitation.

These problems have become a huge time-suck for me at a bad time!  How is Intuit going to fix this?  And what can I do in the meantime? 

Thank you!

My client's cannot even access it with a different email address.  They either receive a message stating that we have not sent them an invitation or (after using Intuit's fix of going to link.intuit.com) it takes them to their 2020 profile. 

This year is a nightmare with Intuit.  My firm is close to being crippled with all of these issues, including the new user permissions. 

Thanks very much for responding, CCturrentine. 

I have no idea how to report this problem to Intuit; do you?

I can't sit on hold for two or three hours waiting for someone to answer their phone. 

I have also had similar problems with clients accessing Intuit Link (email address not found, etc.). It is important for everyone who has the same problems to PLEASE UP-VOTE this post (and mine, https://accountants.intuit.com/community/proconnect-tax-idea-exchange/intuit-link-client-email-not-found-need-to-escalate-this-to-get/idi-p/318196 ) so that the development team will actually pay attention to this issue and hopefully work to resolve it.

I’m having the same issue with a client.. creating a new address is not an option. We need a solution 

Yo....  anyone at Intuit paying attention????? 

Having a client have to create multiple email addresses just to satisfy Intuit is b/s.

@1569 

@Intuit_Al 

I'm having the same issue.  This is not a good reflection on us as CPAs or on the software we are using.  Way too much time being spent on this by my clients and me!  We've set up our practices with this work flow in place.  Intuit - listen please!

Same issue.  This happened to 1 of my clients last year also but happening to new clients for 2024.  We need a fix for this soon.  

Thank you @abctax55 
@YJCPA @crodjom @agitter @NFODJE -I sent you a direct message to get more information. 

I received an email today from someone named Gabi, but with no information on how to respond to him or her.  The email came from: 

<do_not_reply@selfhelp.intuit.com>

And the person asked for personal information about my clients, so I'm not going to post it here.  Anyone have a suggestion about how to handle this?

Thank you.