Is chat support ("Assistant") down?

Forum|Forum|8 months ago
October 14, 2025
2 replies
4 views

I've tried asking questions all morning. All of my messages say "Sent," but I haven't gotten any kind of response from the "Assistant," virtual or human.

ProConnect Tax

Kathi_at_Intuit

Moderator

Hi @JWellsTax

Thanks for bringing this to our attention. Let me check on this and get back to you.

Thanks,

Kathi

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Kathi_at_Intuit

Moderator

Hi @JWellsTax

We have checked and there have been no reports.

To make sure we are taking the same path as you, we went to Help>Assistant and typed in a questions and also asked something. We do get a response. If this is the same path you are taking this support article may help:

Troubleshooting browser issues when visiting Intuit websites

Otherwise we would recommend trying a private browsing window or a different browser to see if this works.

Let us know if this helps!

Thanks,

Kathi

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JWellsTax

Author

Intuit Community Champion

I tried opening chat in an incognito window and a different browser. It just keeps skipping to this.

Jeremy Wells, EA, CPA

Kathi_at_Intuit

Moderator

@JWellsTax Thanks so much for the added information. We’re going to check further into it and will share an update once we have more information.

Appreciate your patience!

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