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February 1, 2025
Question

Invite from Tax Preparer not working

  • February 1, 2025
  • 2 replies
  • 9 views

I received invite from my tax preparer and when I sign in, getting below message. I have received invites multiple times but seeing same message.

Nothing to do here, you have no requests yet.

Once you receive a request from your tax preparer, you can easily upload and share your tax documents with them here
 
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2 replies

Level 7
February 1, 2025

Hello! Before trying the link, did you already have an account? If so, do you see an "I already have an account" area? If so, click there and log in. Thank you! 

February 1, 2025

yes, already have account from last year. In the email received for this year, I am seeing Sign In as the only option. When I sign in, I am seeing above mentioned message.

Level 2
February 3, 2025

This is happening to several of my clients this year.  Very frustrating.  Based on a search on this forum, it's been a recurring issue for a while.  Is there a fix for this yet?