Intuit Link for Customer Says Nothing to do here.

Same issue.  My client told me when she tried to login, she was told she didn't have an account and needed to create one.  So she did that, and then received the message  "Nothing here...".  I called Intuit and they said she now has 2 Intuit accounts, both with the same email.  Her account from last year was marked Inactive.  After over an hour on the phone, they do not have a fix for this.  (They said it would take "WEEKS" to make the old account active, or now merge the accounts, or whatever.)  They suggested the client use a different email address.  REALLY??  How many clients are going to have this same issue?  I don't even have words to express what a HORRIBLE situation this is.  This is my 2nd year using ProConnect.  It might be my last.   

many of our clients have experienced the same issue this year! 

in SOME of the cases, this is the feedback that helps: 

For some clients, after they accept the link and login,
they also have to go to top right, where their business name is and click the dropdown that has multiple users. EVEN THOUGH it's the same user.

It'll list their one user name two times, and they have to click on the alternate name to see the organizer. 

Awesome tips @acromeenes! 

It's common that some users have multiple Intuit accounts. 

Your clients must sign in with the same email address associated with the Intuit Link. Once they're logged in, they either need to change their Intuit Account email address to match the one you have or you'll have to un-invite the email you have for them and re-invite them with the email address they're using for their Intuit account. 
To ensure they are logging into the correct account, share this article with your clients and let them know which email address you're using: Recover your Intuit Account if you can’t sign in

Other troubleshooting tips: 
-clear cache and cookies as mentioned above
-sign in using an incognito browser  
-If routed to the create account page, scroll down to the bottom and click on "Already have an account? Sign In" link.

Check out the Learning More About Intuit Link page for more articles & reply back if any of these tips worked for you. 

Hello, we're going to continue to research this. In the meantime, here's another workaround:

-Ask your taxpayer to create a new account with the same email you are using
-Uninvite your taxpayer from Link. See How to Un-invite a Client in Intuit Link. 
-Re-invite your taxpayer to Link. See How to invite a clients to Intuit Link using ProConnect Tax

Reminders from the above articles if your client did not receive an invitation:

1. Make sure that you entered the correct email address in the Clients screen.
2. Ask your client to check their email's spam or junk folder for the invitation.
3. Ask your client to add noreply@intuit.com to their safe sender list.
4. Click the down arrow beside View request and select Delete.
5. Trying inviting the client to Intuit Link again. 
   
   Keep this thread updated with what has worked or if you continue to have issues. 

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I have had the same issue. Finally was told the account had a active and closed folder. I advised same client, same email address and same password. I  called support 4 times and requested escalation. I was told use another email address. Really. Tell the client sorry you have to get another email address as Intuit can't fix their link product. I was advised that Intuit support could not close the invalid folder and re open the original valid folder. What kind of customer service is that? Client did not do anything wrong, Intuit just didn't want to fix their link issue!!!! I had resent the email 5 times and even deleted the 2024 return and brought over another. Very Poor service!!!!!