Skip to main content
Level 1
April 20, 2020
Question

I can create a new tax return

  • April 20, 2020
  • 2 replies
  • 10 views
It won't load page
This topic has been closed for replies.

2 replies

itonewbie
Level 15
April 20, 2020
  1. Make sure you are using a PTO-supported browser;
  2. Clear the cache;
  3. Try reload frame;
  4. Restart your browser;
  5. Restart computer/device if necessary; and
  6. Always open PTO in incognito mode (this avoids a lot of the common issues); and
  7. Try another PTO-supported browser or use another computer/device, if available.
---------------------------------------------------------------------------------Still an AllStar
Level 2
April 22, 2020

After trying the previous potential solutions, update your browser, and perform any windows updates.