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Angels2715
Level 2
February 12, 2021
Solved

I am getting an error when attempting to efile -saying my ERO is not entered, but it is. What do I do?

  • February 12, 2021
  • 3 replies
  • 14 views
1st time user - used to use Lacerte
This topic has been closed for replies.
Best answer by Angels2715

It was relating to my settings. I called customer service and the rep walked me through a couple of screens to make sure my settings were good. that did the trick. 

3 replies

IntuitBettyJo
IntuitBettyJoCommunity Manager
Community Manager
February 12, 2021

Hi @Angels2715 

Here is an article that may help! How do I enter my EFIN, PTIN, and ERO PIN into ProConnect Tax?

-Betty Jo 

 

Betty Jo
itonewbie
itonewbie
Level 15
February 12, 2021

You may like to check that your Intuit account has the correct details of your verified EFIN.

---------------------------------------------------------------------------------Still an AllStar
A
aseckrater
Level 2
March 3, 2021

I am getting the same thing. How did you get this fixed?

 

Thanks!

A
Angels2715AuthorAnswer
Level 2
March 3, 2021

It was relating to my settings. I called customer service and the rep walked me through a couple of screens to make sure my settings were good. that did the trick. 

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