I am finishing up three returns for a client. I cannot use old credits and cannot buy new ones. Any way to get these printed?

Forum|Forum|5 years ago
January 1, 2021
1 reply
17 views

I bought credits for 2020 today ( Jan 1)- but it won't let me apply them to the older years. Support is closed all weekend, client needs retruns Monday.

ProConnect Tax

This topic has been closed for replies.

itonewbie

Level 15

Credits you purchase is only good for the current tax year. They automatically expire at the end of each year. To prepare any return this year, for current or prior year, you will need to purchase credits if you have not already placed a pre-order for TY2020.

---------------------------------------------------------------------------------Still an AllStar

B

branchopAuthor

Level 2

Understood - but I cannot buy credits. When I went in to buy them they are good for a future date only and I need them today.

From what it looks like - I cannot purchase credits and make them active today. Even if they are for a prior year. The only thing I can buy are pre-ordered returns.

I currently have pre-ordered returns but cannot access them.

itonewbie

Level 15

Folks were having problem using the balance of their credits as of mid day yesterday. Intuit had been flagged but it is unlikely anyone will respond until after the holidays.

Time to put your people skill into practice if your clients get anxious. If they are the type who want things done timely, they wouldn't have waited until Dec 31. If they were extended for foreign earned income exclusion, etc., they still have time. It's a major holiday and I haven't come across any client who expects to receive a return this time of the year.

Enjoy your holiday and take a break.

---------------------------------------------------------------------------------Still an AllStar

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