How do my students PRINT a Do Not File return without paying for credits?

7 replies
90 views

My students say they are prompted to pay for credits before printing the tax class returns. How can they print without paying anything? Thanks..

ProConnect Tax Online

This topic has been closed for replies.

itonewbieAnswer

Level 15

Your students probably signed up for PTO through the commercial site rather than Intuit's education program, which is run and supported separately.

See this webpage for more info. If you need support, you need to contact Support listed on that webpage for the Education program.

https://www.intuit.com/partners/education-program/products/proconnect-tax-online/student-signup/

---------------------------------------------------------------------------------Still an AllStar

antoniagoldberg

Level 2

It is fine. they still will be able to get back and make changes. They will only be charged once when they do it for the first time.

Antonia

R

richard6Author

Level 4

But students should NOT pay for Printing, correct, with the Student version of ProConnect.? Yet they cannot unless they agree to purchase credits!

itonewbieAnswer

Level 15

Your students probably signed up for PTO through the commercial site rather than Intuit's education program, which is run and supported separately.

See this webpage for more info. If you need support, you need to contact Support listed on that webpage for the Education program.

https://www.intuit.com/partners/education-program/products/proconnect-tax-online/student-signup/

---------------------------------------------------------------------------------Still an AllStar

R

richard6Author

Level 4

Thanks for the reply. My students did NOT sign up at the commercial site--they used the TaxEducation.Intuit.com signup in their Tax textbook to use the software. They have completed the case-study tax return I assigned them--they just cannot print it without paying! Help...

itonewbie

Level 15

@richard6 I'm not so sure every one of your student did. We see students coming here sporadically to ask the same question.

The fact that you and other students come to this forum, which is open only for tax professionals, is an indication that many are not able to differentiate between the education and commercial products.

Please refer to my response earlier for how you and your student can contact Support.

We are not part of or paid by Intuit in any way as Support but tax professionals volunteering our time to help fellow users of Intuit's professional tax products.

---------------------------------------------------------------------------------Still an AllStar

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