How can I access a return from 2012? The drop down menu only shows up to 2013.

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ProConnect Tax Online

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George4TacksAnswer

Level 15

Look at your backup pdf. In their infinite wisdom, ProConnect has dropped those old years. If you don't have a backup contact support and the may be able to help you.

I am not sure which of these links has the real story https://accountants-community.intuit.com/articles/1860748-printing-saving-pdfs-for-2009-2012-returns (hopefully) OR https://accountants-community.intuit.com/articles/1861045-faq-for-decommission-of-prior-year-tax-returns

Answers are easy. Questions are hard!

George4TacksAnswer

Level 15

Look at your backup pdf. In their infinite wisdom, ProConnect has dropped those old years. If you don't have a backup contact support and the may be able to help you.

I am not sure which of these links has the real story https://accountants-community.intuit.com/articles/1860748-printing-saving-pdfs-for-2009-2012-returns (hopefully) OR https://accountants-community.intuit.com/articles/1861045-faq-for-decommission-of-prior-year-tax-returns

Answers are easy. Questions are hard!

IntuitAustin

Level 10

The printing article is invalid since you can't access them any longer. I will reach out to the content team to get it removed as I could see how it could be confusing.

In regards to the returns, they were purged from the system last year and are not recoverable, a backup PDF would have needed to have been saved unfortunately.

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